We help our customers to develop their business on a systematic basis, based on data collected.
We develop customer experience as the most important success factor in business.
CUSTOMER RETENTION STUDY
A successful customer retention study tells you which customers might be leaving in the near future. In addition, you will know the reason why this client is suspected to be leaving. All this information is based on the data that your customers submit. With this information, you can reduce your customer loss rate in two ways:
CUSTOMER AND EMPLOYEE EXPERIENCE
Redocap act as a partner of its customers in measuring, understanding and developing customer and employee experience.
An excellent, customer-driven experience is the result of an excellent employee experience. The process of developing an employee experience is not just about the employee wellbeing or performance discussions, but works on the same principle as the process of developing customer experience, so that the factors affecting the experience need to be monitored comprehensively.
DATA COLLECTION AND ANALYSIS
Redocap designs and implement data collection and analysis for its customers, using cloud-based tools, for example, Microsoft BI solutions, utilizing demanding reporting and data collection solutions, such as management, sales, financial management and human resource management. In addition to providing the data and information, we also provide customers with information analysis so that it becomes easy to understand and use the collected data.
Our software specialists are highly experienced and are able to both consult and build solutions that suit the customer's business needs In addition, our software specialists implement various system updates for Microsoft Nav and Dynamics environments.
BUSINESS INTELLIGENCE (BI) ANALYSIS SERVICES
Redocap uses the Microsoft Power BI software for analysing data from its customers. We provide our customers with critical analysis about all the business success factors, in an understandable and visualized format. Business intelligence services enables our customers to monitor business metrics and get answers to the current state of the business. The strengths of Power BI, which we use at Redocap, are to combine data from multiple sources of information into comprehensive dashboards to management decision-making. We provide our customers with a turnkey approach whereby the customer can invest their own time to develop their business on the basis of analytical information.